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Worst interview responses ever:

Posted in: General by Richard Hearne on April 29, 2013
Internet Marketing Ireland

Q. Why not tell people exactly what’s wrong with their site, to the degree you can do this and especially when it involves some specific URLs, when notices go out?

We’ve significantly improved our webmaster messages over time and we’ll continue to look at ways to make the messages more concrete and actionable.

Q.) If someone gets a notice, can they go back to Google via a reconsideration request and ask for more advice about what’s wrong, especially to get something specific?

If someone gets a notice about webspam that means that they have a manual webspam action. If the message is unclear and the webmaster wants more advice, we recommend asking questions in our webmaster SEO forum. After the issue is resolved, webmasters can file a reconsideration request.

After a webmaster files a reconsideration request, we do provide information about how the request was processed, e.g. if the request was granted or whether more work still needs to be done. We don’t have the resources to have a one-on-one conversation with every single webmaster, but we do reply to some reconsideration requests with more information and advice.

Q.) If people can’t expect to get specific advice, what should they do? What should someone like the BBC or Mozilla do to find that needle-in-a-haystack?

I think this is covered in [advice] about going to the webmaster forum

Source: http://searchengineland.com/qa-with-google-matt-cutts-on-manual-penalty-157167

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  1. Yup.
    I called this out the other day – +Matt Cutts should be ashamed of himself.
    If there is manual action taken, it is for a specific reason. 
    It only takes a minute to select a cause and point to an example.
    It takes less than a minute to add in if it's a single page, 5 pages, or a larger collection (and provide a range).

    But that's far to much effort for a Googler.
    Instead, lets pass the buck to a bunch of volunteers who have no access to any data/information … and expect them to do the support work that Google's to cheap/lazy to provide.

    Comment by Lyndon NA — April 29, 2013 @ 8:52 am

  2. Actually "worst" is unfair.  But he's really evasive here, and the instruction to go to the forums is bizarre. If I was still helping there I'd be pissed that he's directing users there when their issue can only be dealt with by spam team.

    Comment by Richard Hearne — April 29, 2013 @ 9:25 am

  3. It's always been that way though.

    Comment by Lyndon NA — April 29, 2013 @ 9:28 am

  4. Including a public shaming into the process would not be so reprehensible if it were not for both the innocent and the guilty.

    Comment by Jim Munro — April 29, 2013 @ 9:46 am

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